Welcome to BedfordFair.com!
Here you will find information to assist you in contacting us for any reason. If you have questions please check our FAQs below and Privacy Policy information first to see if your question is answered there.
Our place of business
Customers who wish to write to us should direct their correspondence to: Customer Service, Bedford Fair Lifestyles, 421 Landmark Drive, Wilmington, NC 28410
E-mail
You can contact us by email at CustomerService@bedfordfair.com. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours.
To order by phone
Call us 24 hours a day, 7 days a week at 1-800-964-1000. Spanish-speaking operators are available.
For customer service
Call us, 24 hours a day, 7 days a week at 1-800-964-9030.
For BFA credit card questions
Call toll free at 1-877-362-7264, Monday through Saturday from 8:00 am to 9:00 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.
Fax your order
You can fax your order anytime to 910-798-2000.
1. What are my shipping costs?
2. How long will it take to receive my order?
3. Does Bedford Fair ship to international destinations?
4. What is Bedford Fair's return policy?
5. When will I be charged for my order?
6. What forms of payment does Bedford Fair accept?
7. Is it safe to send my credit card information over the internet?
8. What if I have a question about my order?
9. What if I have a question about my BFA credit card?
10. How do you protect my privacy and security?
11. What is Bedford Fair's guarantee?
1. What are my shipping costs?
Shipping cost options are based on your order value and the shipping method you've chosen. You can view shipping costs here or by clicking on “Shipping” at the top of this page.
2. How long will it take to receive my order?
In-stock items ship within 2 business days. To check on inventory availability, please call: 1-800-964-9030. For items not in stock, please allow up to 30 days for shipment. Delivery time through our Standard Delivery service will vary depending on your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our Express Delivery service for an additional charge and you can expect to receive your in-stock items within 3-5 business days after we ship. Selections ordered together are not always shipped together.
3. Does Bedford Fair ship to international destinations?
No, at this time we only ship to destinations within the USA.
4. What is Bedford Fair's return policy?
You can view our Return Policy here or click on “Return Policy” above.
5. When will I be charged for my order?
Credit card orders are billed after your order has shipped.
6. What forms of payment does Bedford Fair accept?
Bedford Fair accepts the BFA, Visa, Mastercard, American Express and Discover/Novus credit cards.
7. Is it safe to send my credit card information over the internet?
Yes, All credit card information sent through the bedfordfair.com site is encrypted for your safety. For more information on our Privacy Policy click here.
8. What if I have a question about my order?
Questions about your order can be answered by contacting us through one of the methods above.
9. What if I have a question about my BFA credit card?
Please see contact information above for questions about your BFA credit card.
10. How do you protect my privacy and security?
We are as concerned as you about the privacy and security of your personal information. We have established policies to ensure your online protection. Please review our Privacy Policy for more information.
11. What is Bedford Fair's guarantee?
Be assured that our items are represented accurately, and carefully chosen for quality. If you're not completely satisfied with our selection, return it to us (in original condition) for refund or exchange (sorry, we do not refund shipping and handling charges). Easy return instructions are included with your order.
